• You will be sent a pre-screening survey 24 hours before your appointment

• All healthcare practitioners will be required to complete the same pre-screening survey

• This Covid-19 screening survey is mandatory and must be completed before every in-person appointment

• In-person appointments can be booked by calling sending us a booking form at healthcasa.com/contact, calling us at 647-691-5150 or emailing us at info@healthcasa.com

• Please ensure that your medical history form is completed online, before your appointment

• Please notify us prior to your appointment if you have a cough, fever or other symptoms of Covid-19 or there are any changes to your screening survey responses 

• Please provide your own linens and pillows for massage appointments appointment

​

• Hand hygiene is the most effective way to prevent transmission of infections - please wash your hands before and after your appointment

• Your practitioner will require access to a sink to wash their hands thoroughly with soap and water before and after your appointment.
  If a sink is not available, or appointments are taking place outside,  please ensure they have access to a large bowl or bucket of clean water.

• Before and after your treatment, practitioners will thoroughly wash their hands, forearms and elbows with soap and water. They will also have Health Canada-approved hand sanitizer on hand (alcohol-based, with 60%-90% alcohol).

• Your practitioner will follow the guidelines set out by Public Health Ontario, Ministry of Health, as well as their professional college

• Your practitioner will have the proper PPE to protect both of you during the treatment

• Your practitioner will clean all surfaces of the treatment table (if required) including the face cradle for massage appointments, and use a disposable face cradle cover that is changed between clients.

• Practitioners are required to use a “wipe twice” method on surfaces (wipe once to clean, wipe again to disinfect) using products approved by Health Canada.

• We encourage you to wear a mask for the duration of your appointment (a cloth mask is acceptable)

• We ask that your family members stay in a separate room during the appointment to maintain social-distancing

• HealthCasa only uses disposable, sterile, single-use instruments and materials to eliminate the risk of contamination.

• Your appointment can take place in your backyard or balcony, weather permitting

​

• HealthCasa has always used contactless payment methods and have always been paperless

• Your credit card on file will be charged after your appointment

• Your insurance documents will be available to download and submit for reimbursement

• Keep yourself educated on updates regarding prevention, testing and treatment of Covid-19

• Some helpful links:

  • Health Canada​

  • Public Health Ontario

  • Government of Ontario

  • Centre for Disease Control and Prevention